よくあるご質問
製品について
- When used correctly, glass inner products can generally retain heat for 4 to 10 hours depending on the size and model.
- Glass inners can hold easily perishable liquids such as tea, coffee, and traditional Chinese medicine.
- The glass inner has a double-layer structure. The pattern ("black dot") displayed inside the inner is used to separate the two layers of glass. There is no contact between the inner and outer layer of the inner and the liquid contained therein.
- In order to enhance the temperature insulation function of the glass inner, the surface of the inner facing the vacuum layer is coated with pure silver through precipitation; the liquid contained in the glass inner will not come into contact with the pure silver.
使用上の注意
- If the glass interior is found to be damaged, do not use the product.
- Do not use the lid as a cup. Do not put drinks in or use for drinking.
- The thermos is not leak-proof, please avoid shaking or inverting it.
- Keep out of reach of children when using this product or when this product contains hot beverage.
- Do not pour boiling water immediately after pouring ice water (or rinse with cold water); do not rinse with cold water immediately after pouring out the boiling water to avoid the impact of hot and cold water with a large temperature difference causing the glass to break.
- In order to achieve the best effect of heat preservation, the filling level of the flask should be controlled when pouring in water or liquid. It should not be in contact with the bottom of the plastic stopper to prevent the heat energy in the glass inner from being transferred to the whole stopper through the bottom of the stopper, and then leaking outward.
- Please do not use metal spoons or utensils to stir the drinks in the CUPPA 28/ 35, BREW 35 cup, as this may cause the glass to break.
- Do not drop or hit the inner glass layer against hard objects, utensils, ice-cubes etc.
ストッパーの正しい使い方(#116、#122、#113S を除くモデル)
Correct usage:
- The stopper has the function of locking the spout, which is a necessary condition for heat preservation. To use it, turn the upper handle of the stopper clockwise to expand the stopper to tighten the spout gap.
- Before you need to pull out the stopper, loosen the stopper in the counterclockwise direction before pulling it out; after putting the stopper back in, tighten the stopper in the clockwise direction.
お手入れ・お手入れ方法
- Do not immerse the flask in water.
- When cleaning the casing, wipe it with a cloth damp first, and then wipe it dry with a paper cloth; do not use any corrosive detergent products for cleaning.
Available on Models #116, 122
Instruction of use for lids with integrated stopper for Model ( #116 & #122, #113S )
- The stopper is integrated with the cap for easy operation.
- Open - Hold the flask in an upright position. Turn the cover counterclockwise to release it, then lift it slightly upward. When removing the lid, be aware of the potentially hot contents of the flask.
- Close - Hold the flask in an upright position. Gently push the cap down onto the shoulder of the flask and turn clockwise until it is securely seated (ie threaded engagement between cap and shoulder), loosen slightly.
返品・返金について
返金ポリシー
本ポリシーは、当社公式オンラインストアでご購入いただいた商品に適用されます。
フリマアプリ・オークション・他店購入品・並行輸入品等については、購入先へお問い合わせください。
ご注文確定後のキャンセルは、原則としてお受けしておりません。
ただし、出荷前で当店が対応可能と判断した場合に限り、キャンセルを承ることがあります。(出荷準備に入っている場合は承れません)
お客様都合による返品・交換など
配送について
1. 配送エリア
当オンラインストアの配送対象エリアは、日本国内のみとなります。
2. 配送料
1回のご注文ごとに、下記の配送料を申し受けます。(税込)
本州・四国・中部エリア 一律 550円
北海道・九州 一律 880円
沖縄 一律 1,320円
※エリア区分の詳細は都道府県に基づきます。
※離島・一部地域では、お届けに通常よりお時間を頂戴する場合があります。
3. 配送料負担について(10,000円以上のご注文:送料0円)
1回のご注文金額が 10,000円(税込)以上 の場合、そのご注文分の配送料は 当社が負担いたします。お客様から 追加で送料を頂戴することはありません。
(同一配送先・同一注文に限ります)
お支払方法について
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